Queen's Hospital

Queen's Hospital 2023-05-03 Person 5 5 0

Nurse was kind and honest and professional at her job

Have this available at queen's hospital. Barking hospital is far for me to travel, especially as I have autism and complex post-traumatic stress disorder. I get overwhelmed on public transport.

Queen's Hospital 2023-05-03 Person 4 5 0

The staff was really nice. They tried tzo keep happy mood

N/a

Queen's Hospital 2023-05-03 Person 3 5 0

Most staff were pleasant, compassionate and helpful. The reason ‘very good’ has not been given is, whilst on eSDEC my breathing deteriorated and I felt nauseous, I called out and informed a nurse who did nothing about it. At 7am I called my wife who came straight to the hospital and spoke to the Sister who knew nothing about the deterioration in fact told my wife I had no deterioration at all. This clearly was not the case. I eventually got a nebuliser at midday.

Ensure all nurses, not just some, listen to the patient, take on board what is being relayed to them and act accordingly to their patient.

Queen's Hospital 2023-05-03 Person 5 5 0

I was treated very well in all the wards.I told two nurses in the vrailty the last I ward I was in that I was very well by everyone.

I cannot think of anything.

Queen's Hospital 2023-05-03 Person 3 5 0

Nurses was nice but was very busy stressed and unorganised as they was so busy

Feel like more is structure needs go be in place or more staff. I also had to wait over 4 hours for my CT scan results as they needed to be signed off by someone in Australia I don’t think this works a doctor should be able to sign them off in the hospital.

Queen's Hospital 2023-05-03 Person 1 5 0

I was seen by utc were told possible Inginal hernia or stones inginal area and he called a n e where wanted them see me and explained his reasons. Went a n e where sat there had obs done and bloods to then be sents to esdec where continued obs and about 1am told to go home and come back 8.30am for scan if was go straight there my paperwork be there. Got there and no one knew anything so told go back esdec where they said wait and someone take u for scan. Then I was taken room by Nora and explained everything and she got her colleague in where both said they not think the above and that this was emergency department I told them I not be here if was not in pain and not sat there on the Sunday over 12 hours. To then be told possible muscle pain I told them knew what muscle pain was and would not come if it was that. They done nothing help me or the pain so left no further on and very upset by this experience. I still suffering pain and just continue pain killer, few days before contacted my doctor where referring me scan etc but told me go hospitals any worse to then get there be told go back u doctor very poor services and help

Done scan etc and see what going on

Queen's Hospital 2023-05-03 Person 5 5 0

All staff were kind and helpful (despite being very busy) and I received faultless care and communication from everyone that dealt with me.

Nothing. The whole experience was faultless even though the pressures on the system were evident. That is down to the amazing staff who consistently put the patients before themselves.

Queen's Hospital 2023-05-03 Person 5 5 0

Hi only 1 things to say from me it was the reception who made a mistake in my case was I was supposed to register in a&e not urgent care unit I had to wait 5 hours for no reason with a very painful cut on my face then I was told to go to a&e doctors escort me to a&e but still had to wait 8 hours in a&e so the doctor saw me the checkups x-ray everything I was I was then transferred to queen hospital again to specialist surgery in Queens hospital. Had to wait another three hours in Queens. Then I was seen finally treated but I can’t blame the hospital and anybody because it’s too many people waiting in every hospital. I thank you for NHS to treat me well, thank you

The doctor in queens hospital gave me wrong medication

Queen's Hospital 2023-05-03 Person 2 5 0

Was sent to wrong department and then was shouted at by a nurse about it. Waited 4 hours to see a doctor after my scan. Not checked in all that time. Then staff rush to do vitals for doctor just before being seen. Doctor was appalling had no idea why I was there, hadn’t looked at CT results and spoke to me in a very patronising manner. Ended up going to another hospital the next day who diagnosed me and gave advice.

Staff standing about for hours instead of doing any work could be given tasks. Don’t let ambulance staff use a&e as their break room.

Queen's Hospital 2023-05-03 Person 4 5 0

13 hour wait and no updates at all during that time. However the fadt tracking to ED was fast and professional. Once treatment started could not fault it. Appreciated food and drink being brought to us while we waited.

Updates during such a long wait could have allowed me to go to reception area for a break from sitting outside ED.